When these apply: When we act as a retail agent arranging travel with third-party suppliers (e.g., ATOL holders, tour operators, airlines, hotels, car hire).

Company: WheatleyWorldWide LTD • Co. No. 16634995
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
TTA: Travel Trust Association [membership number pending]
Contact: 07535 646435 • wheatleyworldwide@gmail.com
Website: www.wheatleyworldwide.co.uk
Trading names: Wheatleyworldwide

1) Our role & your contract

We act as agent for the travel provider(s) named on your documents (“Supplier(s)”). Your contract is with the Supplier(s) and their booking conditions apply (we’ll provide or link to these before you commit).

2) Financial protection you receive

TTA Trust Account: Every penny you pay us is deposited into our Trust Account and held for your benefit and the Supplier’s benefit, in line with TTA rules.

Stand Alone Safe Seat Plan Guarantee (SASSPG): Issued per passenger at the time of payment; protects against fraud/dishonesty up to £11,000 per person.

ATOL (where flights are included and sold as agent of an ATOL holder): Once funds are passed to the ATOL holder, your flight or flight-inclusive booking is protected by the ATOL holder’s bond. You will receive an ATOL Receipt immediately upon payment and the ATOL Confirmation Invoice when issued by the ATOL holder.
ATOL statement (agent sales):
“Your Financial Protection – All monies paid by you for the [air holiday package/flights – change as appropriate] shown are ATOL Protected by the Civil Aviation Authority. The ATOL holder’s name and ATOL number are shown.”

3) Making a booking & payment

A booking is made when you pay and we issue confirmation/invoice.

Payee: “WheatleyWorldWide Trust Account”.

Deposits/balances: As shown on your invoice; late/missed payments may lead to cancellation per the Supplier’s scale (and loss of deposits/fees already paid).

Fees: We may charge reasonable service fees for amendments/cancellations in addition to Supplier charges (disclosed before you confirm).

4) Changes or cancellations by you

Requests must be in writing from the lead passenger. Supplier charges apply per their terms. Our service fees (if any) are non-refundable.

5) If a Supplier changes or cancels

We’ll inform you promptly. Remedies/compensation are per the Supplier’s booking conditions and applicable law.

6) Pricing & corrections

Suppliers and we may correct obvious errors. Surcharges/refunds (if any) follow Supplier terms and law.

7) Travel documents & entry requirements

You are responsible for valid passports/visas/health formalities. Names must match passports exactly. Check official FCDO guidance.

8) Special requests & reduced mobility

Tell us at booking; we’ll pass requests to the Supplier but can’t guarantee. Provide full details of any mobility/medical needs so suitability can be confirmed.

9) Insurance (essential)

Comprehensive travel insurance is essential. If purchased via us, the insurer’s policy terms apply.

10) Behaviour & Supplier rules

You must comply with Supplier rules and are responsible for damage you cause.

11) Our liability (as agent)

We’re liable for losses caused by our negligence in arranging your booking. We’re not responsible for performing the travel services (that lies with the Supplier). Nothing excludes liability for fraud or death/personal injury caused by negligence.

12) Data protection

We process your data per our Privacy Notice and share only what’s necessary with Suppliers and protection bodies (e.g., TTA/Trustees/ATOL holders) to fulfil your booking.

13) Complaints

Raise issues in-resort immediately with the Supplier. If unresolved, contact us during travel and follow up in writing within 28 days of return: wheatleyworldwide@gmail.com. We’ll liaise with the Supplier on your behalf.

14) Law & jurisdiction

England & Wales law applies; courts of England & Wales have exclusive jurisdiction.