Please read these Booking Conditions carefully as they set out the respective rights and obligations between you and WheatleyWorldWide Ltd. 

These conditions apply to all travel arrangements booked with us, whether through our website, by telephone, email, social media, WhatsApp or any other communication method.

References within these conditions to “we”, “us” and “our” mean WheatleyWorldWide Ltd. References to “you” and “your” mean all persons named on the booking, including anyone added or substituted at a later date. 

The lead passenger named on the booking accepts these conditions on behalf of all persons travelling and confirms they have the authority to do so.

Company Information

Company: WheatleyWorldWide Ltd
Company Number: 16634995

Registered Office: 71 to 75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Trading Address: 8 Calcaria Road, Tadcaster, North Yorkshire, LS24 9HH, United Kingdom

Website: www.wheatleyworldwide.co.uk
Email: wheatleyworldwide@gmail.com
Telephone: 07535 646435 / 07877146070

TTA Membership Number: X6411

ATOL Number: Pending 

Trading Name: WheatleyWorldWide

1. Our Role

WheatleyWorldWide Ltd may act in different capacities depending on the nature of your booking.

In many cases, we act as a retail travel agent arranging travel services on behalf of third-party suppliers including airlines, ATOL holders, hotels, bed banks, tour operators, cruise companies, transfer providers and other travel suppliers. Where this applies, your contract will be with the relevant supplier or ATOL holder and their booking conditions will also apply. We will advise you of the supplier details before you confirm your booking.

In other circumstances, WheatleyWorldWide Ltd may act as the organiser or principal of your package holiday. Where this applies, your contract will be with WheatleyWorldWide Ltd and the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTR 2018”) will apply to your booking.

Where WheatleyWorldWide Ltd is the ATOL holder for your booking, you will receive an ATOL Certificate confirming the arrangements protected under our licence. (ATOL Number Pending) 

Your booking confirmation and invoice documentation will confirm whether we are acting as agent, principal or ATOL holder in relation to your booking.

2. Financial Protection

Where your booking constitutes a package holiday within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, you will benefit from all rights applying to packages under those Regulations.

Where your booking is ATOL protected, you will receive an ATOL Certificate shortly after payment confirming the arrangements protected under the ATOL scheme. The ATOL Certificate will state the ATOL holder and licence number applicable to your booking.

Where we act as agent for another ATOL holder, all monies paid by you in respect of ATOL protected arrangements are protected by that ATOL holder from the moment we receive payment on their behalf as agent.

In addition, monies paid to WheatleyWorldWide Ltd are held within our designated Trust Account in accordance with applicable trust arrangements and supplier obligations where relevant.

Certain bookings may also include supplier failure protection, scheduled airline failure protection or additional insurance protection depending on the nature of the booking and the supplier arrangements involved.

3. Making Your Booking

A booking is made when we receive your payment and issue confirmation documentation. The lead passenger making the booking confirms that they are at least 18 years old and have the authority to accept these Booking Conditions on behalf of all persons travelling.

The lead passenger is responsible for making all payments due in relation to the booking, passing all relevant booking information to other members of the party and ensuring all names, dates of birth and passport details are accurate.

Please check all confirmation documents carefully as soon as you receive them and notify us immediately if any information appears to be incorrect or incomplete. It may not always be possible to make changes later and additional charges may apply.

Names on bookings must exactly match passports and travel documents. Failure to provide accurate information may result in denied boarding, cancellation or additional airline and supplier charges.

4. Pricing & Payments

All prices are subject to availability and confirmation at the time of booking. Prices may fluctuate due to changes imposed by suppliers, airlines, exchange rates, taxes, airport charges or other operational costs.

We reserve the right to correct pricing errors or obvious mistakes at any time before confirmation. In the event of a genuine pricing error, we will contact you as soon as reasonably possible and you may choose either to accept the corrected price or cancel the booking for a full refund.

Deposits and balance due dates will be shown on your booking confirmation or invoice. Failure to make payment by the stated due date may result in cancellation of your booking and cancellation charges becoming payable.

All monies paid to us should be made payable to the WheatleyWorldWide Trust Account unless otherwise advised.

Some arrangements, particularly flight bookings and promotional fares, may be non-refundable immediately after confirmation.

5. Changes by You

If you wish to amend your booking after confirmation, we will do our utmost to assist, although changes may not always be possible and are subject to supplier approval and availability.

Where changes can be made, additional costs may apply including supplier amendment fees, fare increases, administration charges and any additional costs incurred in processing the amendment.

Certain travel arrangements including scheduled airline tickets, accommodation promotions and special fares may be non-changeable or non-refundable after confirmation.

Requests for amendments must be made by the lead passenger.

6. Cancellation by You

The lead passenger may cancel the booking at any time prior to departure by notifying us in writing.

Cancellation charges will apply from the date written notice is received. Charges may include supplier cancellation fees, airline penalties, non-refundable accommodation costs, administration charges and any irrecoverable amounts incurred on your behalf.

Certain travel arrangements may incur cancellation charges of up to 100% immediately after booking confirmation, particularly scheduled airline tickets and promotional rates.

If you fail to travel, fail to check in, or fail to present valid travel documentation, this may be treated as cancellation by you and no refund may be payable.

7. Changes or Cancellation by Us or Suppliers

Travel arrangements are planned many months in advance and occasionally changes may be necessary. Airlines, hotels and suppliers reserve the right to alter schedules, routes, aircraft types, accommodation or other arrangements at any time.

Most changes are minor and will not significantly affect your holiday. However, where significant changes become necessary, we will notify you as soon as reasonably possible and explain the options available to you depending on the nature of your booking and the applicable legal protections.

Where WheatleyWorldWide Ltd acts as organiser under the Package Travel Regulations, your rights will be governed by those Regulations.

We reserve the right to cancel bookings in circumstances including but not limited to failure to make payment, suspected fraud, pricing errors, operational reasons, supplier failure or unavoidable and extraordinary circumstances.

8. Flights & Operational Changes

Flight schedules, airlines and airports are subject to change for operational, commercial and safety reasons.

Airlines may alter flight times, substitute aircraft, change operating carriers, reroute services or amend departure or arrival airports.

We strongly recommend that customers regularly check their booking information and reconfirm flight timings prior to travel. We recommend reviewing your itinerary between 72 and 24 hours before departure.

Customers are responsible for ensuring their contact details remain accurate and for monitoring communications, booking updates, emails and travel documentation prior to travel.

9. Unavoidable & Extraordinary Circumstances

Except where otherwise stated in these conditions, we shall not be liable or pay compensation where the performance of your travel arrangements is prevented or affected by unavoidable and extraordinary circumstances beyond our control or the control of suppliers.

Such circumstances may include, but are not limited to, war or threat of war, terrorism, civil unrest, airport or airspace closures, air traffic control restrictions, severe weather, natural disasters, wildfire, volcanic activity, industrial disputes, pandemics or epidemics, government restrictions or travel advice and technical transport issues outside our control.

Where such circumstances arise, services may be cancelled, amended or delayed and compensation may not be payable.

10. Passports, Visas & Entry Requirements

It is your responsibility to ensure you hold valid passports, visas, health documentation and any other entry requirements applicable to your destination.

Passport validity requirements vary by destination and airline and customers are responsible for ensuring all travel documents meet the relevant requirements.

Failure to travel due to incomplete or invalid documentation, visa refusal, denied boarding or immigration decisions shall be your responsibility and may result in total loss of monies paid.

We recommend checking the latest Foreign, Commonwealth & Development Office advice before travel.

11. Special Requests & Medical Requirements

Any special requests should be made at the time of booking. Whilst we will pass requests on to suppliers, we cannot guarantee that requests will be met.

Customers must inform us before booking of any medical conditions, disabilities, reduced mobility requirements or assistance needs which may affect travel arrangements.

Suppliers reserve the right to refuse arrangements where they reasonably believe the booking cannot be safely accommodated.

12. Insurance

Comprehensive travel insurance is strongly recommended and may be mandatory for certain bookings.

Your policy should include adequate cover for cancellation, medical expenses, repatriation, baggage, travel disruption and supplier failure where appropriate.

Where insurance products are purchased through us, the insurance contract will be between you and the insurer.

13. Customer Behaviour

We want all customers to enjoy their travel experience. However, customers are responsible for ensuring their behaviour does not cause danger, distress, disruption or damage to suppliers, accommodation providers, airline staff, other passengers or our staff.

If, in the reasonable opinion of ourselves or any supplier, your behaviour is abusive, threatening, disruptive, fraudulent or unsafe, we reserve the right to terminate your travel arrangements without liability.

Suppliers including airlines and hotels may also refuse carriage or accommodation. In such circumstances, no refunds or compensation will be payable.

14. Fraud Prevention & Chargebacks

We reserve the right to refuse bookings, request identification, conduct security checks and cancel arrangements where fraudulent activity is suspected.

Customers agree to contact us directly before initiating chargebacks or payment disputes with card issuers or banks.

Where a chargeback or payment dispute is found to be fraudulent, abusive or unjustified, we reserve the right to recover all associated losses, administration costs, legal fees and supplier penalties incurred.

15. Complaints

If you experience difficulties during your holiday, you must report them immediately to the relevant supplier and to ourselves so reasonable steps can be taken to resolve the issue.

If the matter remains unresolved during travel, complaints should be submitted in writing within 28 days of your return together with all supporting documentation.

Failure to notify issues promptly may affect our ability to investigate your complaint and may reduce any entitlement you may otherwise have had.

16. Data Protection & Communications

We process personal data in accordance with UK GDPR and our Privacy Policy.

Your information may be shared with suppliers, airlines, hotels, ATOL holders, trust administrators, payment providers and relevant authorities where necessary to fulfil your booking obligations.

We may communicate with customers via email, telephone, SMS, WhatsApp, online booking systems and other digital communication methods.

Customers are responsible for ensuring contact details remain accurate and monitored throughout the booking process and while travelling.

17. Website Information & Marketing Material

Information published on our website, social media channels, emails and marketing materials is provided in good faith but may occasionally change.

Hotel facilities, photographs, descriptions, local amenities and resort information are provided for guidance purposes only and may change without notice.

We are not responsible for temporary facility closures, local construction works, weather conditions, seasonal changes or other matters outside our reasonable control.

18. Liability

Where we act as a retail travel agent, our responsibility is limited to exercising reasonable skill and care in arranging your booking.

Where we act as organiser of a package holiday, we accept responsibility for the proper performance of the package in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.

We shall not be liable for losses not reasonably foreseeable, indirect or consequential losses, acts or omissions of third parties or events beyond our control.

Nothing in these conditions excludes liability for death or personal injury caused by negligence, fraud or any rights which cannot legally be excluded under applicable law.

19. Governing Law & Jurisdiction

These Booking Conditions and any disputes arising from them are governed by the laws of England & Wales.

The courts of England & Wales shall have exclusive jurisdiction over any disputes arising in connection with these conditions or your booking.

Where translations are provided, the English language version shall prevail.

20. Privacy Policy

WheatleyWorldWide Ltd is committed to protecting your personal information and using it responsibly. We collect and process personal data so that we can arrange travel bookings, communicate with you, process payments, provide customer support, comply with legal and regulatory obligations and prevent fraud.

The information we collect may include your name, contact details, address, date of birth, passport details, travel preferences, payment information and, where relevant, medical or accessibility information that you choose to provide to us.

We may share your information with suppliers and organisations involved in providing or protecting your travel arrangements. This may include airlines, hotels, tour operators, transfer providers, ATOL holders, the Travel Trust Association, trustees, payment providers, insurers and government or border authorities where required. We will only share information where it is necessary to fulfil your booking, protect your travel arrangements or comply with our legal obligations.

We retain personal information only for as long as necessary for contractual, legal, accounting, regulatory and fraud prevention purposes. We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure.

You have rights under UK data protection law, including the right to request access to the personal information we hold about you, to ask us to correct inaccurate information, to request deletion where applicable, to restrict processing and to object to certain uses of your information.

If you wish to exercise your data protection rights or have any questions about how we use your information, please contact us at wheatleyworldwide@gmail.com.

Our website and communications may include links to third-party websites. We are not responsible for the privacy practices, security or content of external websites.

By making a booking, contacting us or using our website, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

21. Cookie Policy

Our website uses cookies and similar technologies to help it operate effectively, improve user experience, analyse website traffic and support security, marketing and performance functions.

Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to work properly, while others help us understand how visitors use our website, remember preferences or measure the effectiveness of marketing activity.

We may use essential cookies for website functionality and security, analytics cookies to help us improve website performance, functional cookies to remember settings or preferences and marketing cookies to support relevant advertising or campaign measurement.

Third-party providers, such as analytics platforms, advertising partners, payment processors or social media platforms, may also place cookies or similar technologies on your device when you interact with our website or online content.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality, performance or availability of parts of our website.

By continuing to use our website, you agree to the use of cookies in accordance with this Cookie Policy.

If you have any questions about our use of cookies, please contact us at wheatleyworldwide@gmail.com.